Introduction
Welcome to the official Shipping Policy of Novyrra. We are dedicated to delivering our premium Candle Holders safely, quickly, and reliably to customers across the United States. Clear delivery schedules, order fulfillment workflows, end-to-end tracking, and complete fee transparency are essential to providing a dependable shopping experience.
This policy details our fulfillment operations, daily cut-off times, transit windows, carrier networks, and delivery policies. Our operations comply fully with Google Merchant Center requirements regarding shipping transparency and consumer protection. We offer 100% FREE shipping on all orders within the United States, with no minimum purchase limits, no processing fees, and no hidden checkout charges.
Shipping Cost Structure
We enforce a zero-hidden-fee policy across all checkout portals:
| Fee Component | Charge Amount | Policy Terms |
| Standard U.S. Shipping | $0.00 | 100% FREE delivery on all orders within the US. |
| Minimum Order Threshold | None | Free shipping applies to every single item. |
| Handling & Packaging Charges | $0.00 | Internal processing and packaging costs are fully covered by us. |
| Processing Surcharges | $0.00 | No extra fees added during checkout. |
| Hidden Surcharges | $0.00 | The product price shown on site is the total price you pay. |
Detailed Delivery Timeline & Formula
To set clear expectations, we apply a standard delivery formula to all orders:
1 Business Day Handling + 4–7 Business Days Transit = 5–8 Business Days Total Delivery Time
Order Cut-Off: 2:00 PM PDT
Handling Time: 1 Business Day (Monday – Saturday)
Transit Time: 4–7 Business Days (Monday – Saturday)
Total Delivery: 5–8 Business Days (Estimated Total)
Breakdown of Shipping Phases
A. Daily Order Cut-Off Time
Daily Cut-Off Time: 2:00 PM PDT.
Same-Day Fulfillment Queue: Orders placed before 2:00 PM PDT enter warehouse processing on the same business day.
Next-Day Fulfillment Queue: Orders placed after 2:00 PM PDT, or on Sundays and federal holidays, enter processing on the following business day.
B. Warehouse Handling & Processing Time (1 Business Day)
Handling Window: 1 Business Day (Operating Monday through Saturday).
Fulfillment Workflow: Orders are verified, picked from warehouse inventory, given a quality inspection, packaged with protective foam, labeled, and transferred to our shipping carrier.
Operating Days: Warehouse fulfillment operates Monday through Saturday. Processing does not occur on Sundays or U.S. federal holidays.
C. Carrier Transit Time (4–7 Business Days)
Transit Window: 4 to 7 Business Days (Monday through Saturday).
Carrier Networks: Packages are routed via recognized logistics carriers (USPS, FedEx, UPS, or DHL). Physical transit takes between 4 and 7 business days, depending on recipient location and regional logistics schedules.
Tracking Information & Notifications
We provide tracking visibility for every package shipped:
Automated Email Notification: Within 24 hours of package transfer to the carrier, our system emails a shipping confirmation containing your tracking number and direct tracking link.
Real-Time Status Monitoring: Click the tracking link to monitor package progress, regional sorting hub scans, and estimated delivery dates.
Status Updates: Courier scan updates allow you to view transit milestones in real time.
Incorrect Shipping Addresses & Route Corrections
Customers are responsible for ensuring that their shipping address details are complete and correct at checkout. Please check street, apartment, postal code, and state fields before completing your order.
Missing, Stalled, or Lost Packages
We package candle holders using heavy-duty boxes and internal padding to ensure safe delivery. However, if tracking shows an unusual delay:
Stalled Tracking Updates: If tracking updates pause for more than 5 consecutive business days past the expected delivery date, email
info@novyrra.site.
Delivered But Missing: If tracking marks the package as “Delivered” but you cannot find it, check around your property, speak with household members or building management, and check with neighbors.
Carrier Investigation & Replacement: If the package remains missing, contact us promptly. We will open a trace investigation with the carrier. If confirmed lost in transit, Novyrra will send a free replacement or issue a full refund.
Peak Season & Weather Delays
During high-volume shopping periods (such as Black Friday, Cyber Monday, and major holidays) or severe weather events, shipping couriers may experience operational backlogs that lead to minor transit delays. While our internal handling time remains fixed at 1 business day, transit times may occasionally extend slightly past the standard 4–7 business day window. If significant delays affect your delivery route, our support team will keep you informed.
Shipping Restrictions & Multiple Items
PO Boxes & Military Addresses: We ship to standard residential street addresses, commercial business locations, PO Boxes, and APO/FPO military addresses where carrier service is supported.
Multiple Item Orders: If you purchase multiple candle holders in a single order, they are generally bundled into a single package. If items ship separately due to package size limitations, you will receive individual tracking numbers for each parcel at no extra charge.
Customer Responsibilities
When placing an order on Novyrra, customers are responsible for:
Providing complete, accurate, and deliverable shipping address details.
Monitoring tracking notifications sent to their registered email address.
Retrieving delivered packages promptly to prevent weather exposure or theft.
Novyrra is committed to offering a clear, reliable, and completely free shipping experience within the United States. With a 1-business-day handling window, 4–7 business day transit time, end-to-end tracking visibility, and zero hidden fees, you can order your candle holders with confidence.
Contact Information
Novyrra
