Shipping Policy

Introduction

Welcome to the official Shipping Policy of Novyrra.site. We are dedicated to delivering our premium Candle Holders safely, quickly, and reliably to customers across the United States and internationally. Clear delivery schedules, order fulfillment workflows, end-to-end tracking, and complete fee transparency are essential to providing a dependable shopping experience.

This policy details our fulfillment operations, daily cut-off times, transit windows, carrier networks, and delivery policies. Our operations comply fully with Google Merchant Center requirements regarding shipping transparency and consumer protection.

We offer 100% FREE shipping worldwide on all orders, with no minimum purchase limits, no processing fees, and no hidden checkout charges.

Shipping Cost Structure

We enforce a zero-hidden-fee policy across all checkout portals:

Detailed Delivery Timeline & Formula

To set clear expectations, we apply a standard delivery formula to all orders:

1 Business Day Handling + 4–7 Business Days Transit = 5–8 Business Days Total Delivery Time

1. Order Cut-Off: 2:00 PM PST (GMT-08:00 Los Angeles)
2. Handling Time: 1 Business Day (Monday – Saturday)
3. Transit Time: 4–7 Business Days (Monday – Saturday)
4. Total Delivery: 5–8 Business Days (Estimated Total)

Breakdown of Shipping Phases

A. Daily Order Cut-Off Time

• Daily Cut-Off Time: 2:00 PM PST (GMT-08:00 Los Angeles time).
• Same-Day Fulfillment Queue: Orders placed before 2:00 PM PST enter warehouse processing on the same business day.
• Next-Day Fulfillment Queue: Orders placed after 2:00 PM PST, or on Sundays and federal holidays, enter processing on the following business day.

B. Warehouse Handling & Processing Time (1 Business Day)

• Handling Window: 1 Business Day (Operating Monday through Saturday).
• Fulfillment Workflow: Orders are verified, picked from warehouse inventory, given a quality inspection, packaged with protective foam, labeled, and transferred to our shipping carrier.
• Operating Days: Warehouse fulfillment operates Monday through Saturday. Processing does not occur on Sundays or U.S. federal holidays.

C. Carrier Transit Time (4–7 Business Days)

• Transit Window: 4 to 7 Business Days (Monday through Saturday).
• Carrier Networks: Packages are routed via recognized logistics carriers (USPS, FedEx, UPS, or DHL). Physical transit takes between 4 and 7 business days, depending on recipient location and regional logistics schedules.

Countries Served & Automated Localization

Novyrra.site delivers candle holders worldwide, serving customers across North America, Europe, Asia-Pacific, and other international regions.

To facilitate an accessible experience for international shoppers, our store automatically adjusts settings based on your browser region:

• Language Adaptation: Website copy, product options, and store policies automatically render in your native language whenever supported.
• Multi-Currency Conversion: Product pricing originates in USD but displays in your local currency using real-time market exchange rates.

Tracking Information & Notifications

We provide tracking visibility for every package shipped:

• Automated Email Notification: Within 24 hours of package transfer to the carrier, our system emails a shipping confirmation containing your tracking number and direct tracking link.
• Real-Time Status Monitoring: Click the tracking link to monitor package progress, regional sorting hub scans, and estimated delivery dates.
• Status Updates: Courier scan updates allow you to view transit milestones in real time.

Incorrect Shipping Addresses & Route Corrections

Customers are responsible for ensuring that their shipping address details are complete and correct at checkout. Please check street, apartment, postal code, and country fields before completing your order.

• Address Correction Window: If you identify an address error, notify us immediately at info@novyrra.site or call +33650525068. We can update address details if the package has not yet entered carrier dispatch.
• Post-Dispatch Routing: Once a package leaves our facility, address details cannot be altered in transit. Novyrra.site is not responsible for misrouted or delayed deliveries resulting from incorrect address details provided during checkout.

Missing, Stalled, or Lost Packages

We package candle holders using heavy-duty boxes and internal padding to ensure safe delivery. However, if tracking shows an unusual delay:

• Stalled Tracking Updates: If tracking updates pause for more than 5 consecutive business days past the expected delivery date, email info@novyrra.site.
• Delivered But Missing: If tracking marks the package as “Delivered” but you cannot find it, check around your property, speak with household members or building management, and check with neighbors.
• Carrier Investigation & Replacement: If the package remains missing, contact us promptly. We will open a trace investigation with the carrier. If confirmed lost in transit, Novyrra.site will send a free replacement or issue a full refund.

Customs, Import Duties, & Taxes

For international deliveries outside the United States:

• Transparent Checkout: The price displayed at checkout is the complete cost of your order.
• Customs Clearance: We route international packages through established logistics networks to minimize customs holds or import delays.

Peak Season & Weather Delays

During high-volume shopping periods (such as Black Friday, Cyber Monday, and major holidays) or severe weather events, shipping couriers may experience operational backlogs that lead to minor transit delays.

While our internal handling time remains fixed at 1 business day, transit times may occasionally extend slightly past the standard 4–7 business day window. If significant delays affect your delivery route, our support team will keep you informed.

Shipping Restrictions & Multiple Items

• PO Boxes & Military Addresses: We ship to standard residential street addresses, commercial business locations, PO Boxes, and APO/FPO military addresses where carrier service is supported.
• Multiple Item Orders: If you purchase multiple candle holders in a single order, they are generally bundled into a single package. If items ship separately due to package size limitations, you will receive individual tracking numbers for each parcel at no extra charge.

Customer Responsibilities

When placing an order on Novyrra.site, customers are responsible for:

• Providing complete, accurate, and deliverable shipping address details.
• Monitoring tracking notifications sent to their registered email address.
• Retrieving delivered packages promptly to prevent weather exposure or theft.

Conclusion

Novyrra.site is committed to offering a clear, reliable, and completely free worldwide shipping experience. With a 1-business-day handling window, 4–7 business day transit time, end-to-end tracking visibility, and zero hidden fees, you can order your candle holders with confidence.