Payment Policy
Introduction
Welcome to the official Payment Policy of Novyrra. This policy outlines our payment processing standards, accepted payment methods, security protocols, currency conversion policies, and fraud prevention measures. As a trusted retailer specializing in Candle Holders, we maintain strict payment security standards, complete transaction transparency, and zero hidden fees.
Our payment handling procedures adhere strictly to the Payment Card Industry Data Security Standard (PCI-DSS), Google Merchant Center checkout safety guidelines, and applicable international digital commerce regulations.
Accepted Payment Methods
To provide a convenient, flexible, and accessible checkout experience, Novyrra accepts the following payment methods:
PayPal: Fast and secure checkout via your PayPal account.
Affirm: Buy now, pay later financing options.
Afterpay: Shop now and pay in installments.
Stripe: Secure processing for major credit and debit cards (including Visa, Mastercard, American Express, and Discover).
All payments must be fully authorized and cleared before an order enters warehouse packaging and carrier fulfillment.
Zero Hidden Checkout Fees
We operate under a transparent pricing standard across all order portals:
Product Price: The price displayed on the product page is the base cost of your item.
Shipping Charge: $0.00 (100% FREE Shipping on all orders within United States).
Handling Surcharge: $0.00.
Payment Processing Fee: $0.00.
Hidden Fees: $0.00.
The total price displayed on your checkout review page is the exact final amount charged to your payment account.
Payment Security & SSL Encryption
Securing your payment data is a primary operational standard at Novyrra:
256-bit SSL/TLS Security: Our checkout portal uses 256-bit Secure Sockets Layer (SSL) encryption protocols. This encrypts sensitive financial information during transmission from your browser to the payment processor.
PCI-DSS Level 1 Compliance: Payment processing is managed by accredited third-party payment gateways (like Stripe and PayPal) certified under PCI-DSS Level 1 standards—the highest security tier in the digital payments industry.
No Card Data Storage: Novyrra NEVER stores, processes, views, or logs full credit card numbers, expiration dates, or CVV security codes on our servers. All transaction details are processed via secure payment tokens.
Currency Conversion & Localized Pricing
Base Operating Currency: Our storefront’s primary operating currency is United States Dollars (USD).
Automated Localized Display: For international customers, our store automatically converts product prices into your local regional currency based on current market exchange rates.
Checkout Settlement: Final checkout settlement occurs in USD or your payment account’s localized equivalent. Your card issuer or bank handles exchange rate conversions according to their terms.
Payment Authorization & Verification Workflow
When you submit an order on Novyrra, the following verification sequence occurs:
Step 1: Submit Order — Enter checkout details on our 256-bit SSL encrypted portal.
Step 2: Auth Check — Gateway executes Address Verification System (AVS) & CVV/security checks.
Step 3: Fraud Monitor — Automated security check screens the transaction for fraud flags.
Step 4: Approval — Funds authorized; immediate order confirmation email sent.
Step 5: Dispatch — Order moves to warehouse fulfillment for processing.
Fraud Prevention & Security Monitoring
To protect our customers and storefront against unauthorized activity, Novyrra uses automated fraud monitoring tools:
Address Verification System (AVS): We cross-reference the billing address provided during checkout with the address on file with your card-issuing bank.
Security Value Checks: Transactions require valid security codes.
Flagged Transaction Review: If a transaction triggers risk flags (such as mismatched billing locations or suspicious activity patterns), our security team may request additional verification before order processing. If verification fails, the order will be canceled, and authorized funds released immediately.
Taxes & Import Obligations
United States Sales Tax: Sales tax is calculated and displayed at checkout where applicable by state law.
International Orders: Product prices displayed at checkout include applicable charges. We aim to route international orders cleanly to minimize unexpected import delays or holds.
Handling Failed Transactions
If your payment fails during checkout, consider the following common solutions:
Incorrect Payment Information: Double-check your card details, PayPal login, or financing application information, including billing postal codes.
Insufficient Funds: Ensure your account has adequate available funds or credit limit.
Bank Security Blocks: Issuers may block online transactions as a security precaution. Contact your bank or provider to approve charges from Novyrra.
Browser Technical Issues: Clear your browser cache, disable ad-blockers, or attempt checkout using a different browser or device.
Order Cancellations & Payment Reversals
Pre-Dispatch Cancellation: Orders canceled before entering carrier dispatch (prior to 2:00 PM PDT) qualify for an immediate, full refund.
Post-Dispatch Cancellation: If an order has already shipped, it cannot be canceled in transit. Receive the package and follow our standard Return & Refund Policy to receive a prepaid return label and full refund upon return inspection.
Refund Processing & Payment Method Standards
All approved refunds are handled according to strict payment standards:
Original Payment Method: The refunded amount will directly be deposited to the payment method you paid with. Refunds are credited exclusively to the original account used during checkout (e.g., PayPal, Affirm, Afterpay, or your specific credit card). We cannot issue refunds to alternate cards or secondary bank accounts.
Processing Schedule: Approved refunds are transferred to your account within 5 to 7 business days post-inspection.
Bank Posting Timelines: Depending on your financial institution, it may take an additional 2 to 4 business days for the credit to reflect on your official statement.
Payment Disputes & Chargebacks
We are dedicated to resolving customer concerns fairly and efficiently. If you experience an issue with your candle holder order—such as a tracking delay, shipping damage, or return inquiry—we strongly encourage you to contact our customer care team before opening a credit card chargeback or bank dispute:
Fast Customer Care: Emailing
info@novyrra.site or calling
+15597655535 provides a direct resolution, replacement, or refund without bank processing delays.
Chargeback Management: In the event of an unnotified chargeback, we provide complete transaction logs, delivery proofs, carrier tracking histories, and communication records to the payment network. Fraudulent chargebacks will be disputed based on verifiable shipping and delivery records.
Billing Accuracy & Customer Responsibilities
When placing an order on Novyrra, customers are responsible for:
Providing accurate, current, and complete billing details.
Ensuring the billing address provided matches the address registered with your payment issuer.
Maintaining adequate account funds to cover authorized purchases.
Reviewing your order confirmation receipt sent via email to confirm purchase accuracy.
Conclusion
At Novyrra, we prioritize transaction security, transparent pricing, and robust fraud prevention. With 256-bit SSL encryption, PCI-DSS Level 1 compliance, zero hidden fees, and 100% free shipping, you can purchase your candle holders with total confidence.
Contact Information
Novyrra (Operated by Butterfly Crystals)
