Refund Policy

Introduction

Welcome to the official Refund Policy of Novyrra. We are committed to transparency, customer satisfaction, and safe transactions. This policy outlines our refund criteria, payout methods, processing schedules, and dispute guidelines for all orders placed on https://novyrra.site/.

Refund Eligibility Criteria Refunds are issued under the following circumstances:

  • Approved Product Returns: Returned items received at our facility in brand-new, unused condition with original packaging within our 30-day window.

  • Damaged or Defective Items: Items damaged during transit or with confirmed manufacturer defects where a replacement is not requested.

  • Pre-Dispatch Order Cancellations: Orders canceled before entering carrier dispatch (prior to the 2:00 PM PDT cut-off).

  • Confirmed Lost Shipments: Shipments confirmed lost by the logistics carrier during transit.

  • Incorrect Items: When an incorrect product was delivered and the customer opts for a refund rather than a reshipment.

 

Refund Method & Direct Deposit Standard

  • Direct Deposit to Original Payment Method: The refunded amount will directly be deposited to the payment method you paid with.

  • Payment Channels: Depending on what you selected at checkout, refunds are credited back to your PayPal account, Affirm account, Afterpay balance, or the original credit/debit card processed via Stripe.

  • No Alternate Payouts: To comply with anti-money laundering (AML) and payment processor regulations, we cannot issue refunds to alternate cards, secondary accounts, paper checks, or cash.

 

Full Refund Guarantee & Zero Deductions We guarantee that you will receive a 100% full refund of your purchase amount for qualifying returns:

  • Restocking Fee: $0.00

  • Handling Fee: $0.00

  • Return Shipping Deduction: $0.00 (we provide 100% free return labels)

  • Processing Deduction: $0.00

The exact dollar amount charged at checkout will be the amount refunded to your payment account.

 

Refund Processing Timeline

Refunds move through the following schedule:

  • Step 1: Warehouse Inspection (1 to 3 Business Days): After your returned item arrives at our facility, our staff inspects the product and verifies its condition within 1–3 business days.

  • Step 2: Refund Initiation (Immediate upon Approval): Once approved, the refund is initiated in our system immediately.

  • Step 3: Gateway Processing (5 to 7 Business Days): The transaction reaches your payment gateway (PayPal, Affirm, Afterpay, or Stripe) within 5 to 7 business days.

  • Step 4: Bank Posting (2 to 4 Business Days): Depending on your card-issuing bank or financial institution, the funds may take an additional 2 to 4 business days to reflect on your official billing statement.

 

Cancellations & Immediate Payment Reversals

  • Orders Canceled Prior to 2:00 PM PDT: If you cancel your order before daily fulfillment dispatch, your payment authorization will be canceled or refunded in full immediately.

  • Orders in Transit: Orders that have already shipped cannot be canceled immediately; the payment will be refunded once the package is returned and received under our standard return procedure.

Lost or Stalled Shipments

If tracking updates stall for more than 5 consecutive business days past the expected delivery date:

  • Contact us at info@novyrra.site so we can open a tracer investigation with the courier (USPS, FedEx, UPS, or DHL).

  • If the carrier confirms the package is lost, or the shipment cannot be located, Novyrra will issue a full 100% refund directly to your original payment method, or send a free replacement upon your request.

Late or Missing Refunds

If you have received confirmation that your refund was processed but do not see the funds after 10 business days:

  • Check Your Account: Re-check your online bank account, credit card statement, PayPal activity, or installment provider account (Affirm/Afterpay).

  • Contact Your Card Issuer: Financial institutions often have pending settlement periods before a transaction clears onto your statement.

  • Contact Novyrra Support: If you have followed these steps and still have not received your funds, email us at info@novyrra.site or call +15597655535 with your order number so our team can provide transaction reference IDs for your bank.

Contact Information

Novyrra