Terms of Service
Introduction
Welcome to Novyrra. These Terms of Service (“Terms”, “Agreement”) constitute a legally binding agreement between you (“Customer”, “User”, “Visitor”) and Novyrra (“Company”, “We”, “Us”, “Our”), governing your access to and use of our website located at
https://novyrra.site/, including all subdomains, feature interfaces, product catalogs, and online commerce functions.
By accessing, browsing, registering an account, or purchasing candle holders from our store, you confirm that you have read, understood, and agreed to be bound by these Terms of Service, along with our Privacy Policy, Return & Refund Policy, Shipping Policy, and Payment Policy. If you do not agree to these terms, please refrain from using our website.
Acceptance of Terms & Legal Capacity
By using Novyrra, you represent and warrant that:
You are at least 18 years of age or the legal age of majority in your jurisdiction.
You possess the legal capacity to enter into binding legal agreements.
All registration and checkout information you submit is accurate, current, and truthful.
Your use of our storefront does not violate any applicable law, regulation, or third-party right.
Website Usage & Permitted Activities
Novyrra grants you a limited, non-exclusive, non-transferable, revocable license to access and make personal, non-commercial use of our e-commerce platform.
Prohibited Activities
When accessing or using our platform, you agree NOT to:
Republish, duplicate, sell, license, or exploit website materials, product photography, candle holder designs, or textual descriptions without prior written consent.
Use automated scripts, web spiders, bots, scrapers, or data-extraction tools to capture data from our platform.
Introduce computer viruses, trojan horses, malware, ransomware, or malicious code designed to disrupt our IT operations.
Attempt to gain unauthorized access to server accounts, customer databases, network routing hubs, or payment interfaces.
Engage in fraudulent transactions, use stolen payment details, or make false claims.
Impersonate any person, business entity, or company representative.
Violation of these conduct rules may result in immediate termination of your access license, account cancellation, and legal referral to regulatory authorities.
Product Information & Inventory Accuracy
We make every effort to display the features, specifications, dimensions, materials, and colors of our Candle Holders as accurately as possible.
Color Discrepancies: Actual colors may vary slightly depending on monitor display settings, color calibration, and device screen hardware.
Handcrafted Variations: Certain candle holders featuring natural materials may exhibit minor natural variations in texture or grain finish. These are natural characteristics, not product defects.
Inventory Availability: Products are subject to stock availability. We reserve the right to limit sales quantities per customer, discontinue items, or reject orders that exceed available inventory.
Pricing, Payment Methods & Billing Transparency
United States Only: We exclusively sell and ship our products to customers within the United States.
Base Currency (USD): All store transactions are processed in United States Dollars (USD).
Accepted Payment Methods: To complete your purchase, accepted payment methods are PayPal, Affirm, Afterpay, and Stripe (which securely processes major credit and debit cards).
Zero Hidden Fees: We maintain a strict transparent pricing policy. We do not charge handling fees, packaging fees, or hidden processing surcharges.
Free Shipping & Returns: Shipping and returns are 100% free on all orders within the United States.
Price Accuracy: Prices listed on Novyrra are subject to adjustment without prior notice. The price applied to your order is the price displayed at final checkout.
Order Placement, Acceptance, & Cancellation
Order Submission: Completing checkout constitutes an offer to purchase products under these Terms.
Order Confirmation: Upon order placement, you will receive an automated email confirmation detailing your purchase, items selected, shipping address, and order reference number. This email confirms receipt of your order but does not guarantee final acceptance.
Order Acceptance: Order acceptance occurs when your item enters warehouse dispatch, and a tracking confirmation is issued.
Order Cancellation Rights: We reserve the right to decline or cancel any order for reasons including inventory shortages, pricing errors, suspicious payment flags, or unverified shipping addresses.
Customer Cancellations: You may cancel an order free of charge prior to daily dispatch (2:00 PM PDT cut-off time). Once dispatched, orders must follow our standard return process.
Refund Processing: For any canceled order or approved return, the refunded amount will directly be deposited to the payment method you paid with.
Account Security & Registration
If you create a customer account on Novyrra:
You are responsible for maintaining the confidentiality of your account credentials, login email, and password.
You accept responsibility for all activities that occur under your account.
You agree to notify us immediately at
info@novyrra.site if you suspect unauthorized access or security breaches.
We reserve the right to suspend or terminate accounts that violate our terms or show suspicious activity.
Intellectual Property Rights
All content published on Novyrra—including text, graphic layouts, brand logos, button icons, product photographs, video content, digital downloads, data compilations, and software code—is the property of Novyrra or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws. You are strictly prohibited from copying, adapting, distributing, displaying, or creating derivative works from site content without express written permission.
User-Generated Content & Reviews
If you submit product reviews, feedback, photographs, or suggestions:
You grant Novyrra a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, publish, modify, and display your submission across our marketing materials and social platforms.
You guarantee that your submission does not infringe on third-party intellectual property, privacy, or publicity rights.
We reserve the right to screen, edit, or remove reviews that contain offensive, spam, or misleading content.
Third-Party Links & External Interfaces
Our website may contain hyperlinks to external third-party websites or services (such as courier tracking interfaces) that are not owned or controlled by Novyrra. We assume no responsibility for the content, privacy policies, or operational practices of third-party platforms. Accessing third-party links is done at your own risk.
Disclaimer of Warranties
Novyrra provides its website, services, and products on an “AS IS” and “AS AVAILABLE” basis, unless otherwise specified in writing. To the fullest extent permitted by applicable law:
We disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that website functions will be uninterrupted, error-free, secure, or free from viruses or harmful components.
We make no representations regarding the completeness, accuracy, or reliability of site content or product descriptions.
Limitation of Liability
To the maximum extent permitted by applicable law, Novyrra, its directors, officers, employees, affiliates, agents, or suppliers shall not be liable for any indirect, incidental, punitive, special, or consequential damages resulting from:
Your use of or inability to use our storefront or products.
Unauthorized access to or alteration of your account data or payment transmissions.
Delivery disruptions, carrier delays, or severe weather delays.
Product damage occurring as a result of customer misuse or improper candle burning practices.
In no event shall our total aggregate liability for all claims exceed the total dollar amount paid by you for the specific candle holder order giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold harmless Novyrra, its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable legal fees) arising out of your breach of these Terms of Service, misuse of our platform, or violation of any law or third-party right.
Electronic Communications
When you visit Novyrra, send us emails, or participate in live chats, you are communicating with us electronically. You consent to receive communications from us electronically, including operational emails, transactional updates, policy disclosures, and legal notices. You agree that all electronic notices satisfy legal requirements that such communications be in writing.
Force Majeure
Novyrra shall not be held liable or responsible for any failure or delay in fulfilling performance obligations if such failure or delay is caused by events beyond our reasonable control, including acts of God, extreme weather events, earthquakes, fires, floods, pandemics, government restrictions, labor strikes, transport network failures, or major internet service disruptions.
Severability & Waiver
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right.
Governing Law & Dispute Resolution
These Terms of Service, your use of Novyrra, and any purchase contracts shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of these Terms shall be instituted exclusively in the state or federal courts located in Fresno County, California.
Changes to Terms of Service
We reserve the right to revise, update, or replace any part of these Terms of Service at our discretion. Revisions will be published directly to this page with an updated modification date. Continued use of our website following the posting of updates constitutes your acceptance of those changes.
Contact Information
Novyrra
