Introduction
At Novyrra, customer satisfaction is at the core of our business. We take pride in offering high-quality candle holders designed to enhance your living space. If a product does not meet your expectations, or if an item arrives damaged or defective, our straightforward 30-Day Return Policy provides a clear, seamless, and transparent process.
Our return procedures align with Google Merchant Center consumer trust guidelines, offering 100% FREE returns within the United States, $0.00 restocking fees, prepaid return shipping labels, and prompt inspection handling.
Policy Overview
| Policy Parameter | Store Standard | Details |
| Return Window | 30 Calendar Days | Calculated from the official carrier delivery date. |
| Return Shipping Cost | 100% FREE ($0.00) | Novyrra provides a prepaid return shipping label via email. |
| Restocking Fee | $0.00 | No restocking, open-box, or processing fees. |
| Covered Reasons | All Standard Reasons | Customer remorse, wrong item, damaged item, defective item, seller error. |
| Item Condition | Brand-New & Unused | Must be unused and in original packaging with all accessories. |
30-Day Return Window
You have 30 calendar days from the official delivery date (as recorded by carrier tracking from USPS, FedEx, UPS, or DHL) to request a return for your candle holder. Return requests initiated after the 30-day period has expired are not eligible for return.
Return Eligibility & Product Condition
To qualify for a standard return, returned candle holders must meet the following criteria:
Brand-New Condition: The item must be unused, unmounted, unheated, and free of wax residues, scuffs, scratches, or cosmetic alterations.
Original Packaging: The product must be returned in its original manufacturer box, including internal protective foam, bubble wrap, inserts, and all accessories.
Complete Package: All component parts included in the original shipment must be returned together.
Items showing signs of intentional misuse, unauthorized modifications, or damage unrelated to shipping transit may be declined.
100% FREE Returns & Prepaid Shipping Labels
We believe customers should not pay extra fees to return an item. Regardless of the reason for your return, Novyrra covers 100% of the return shipping costs:
Zero Out-of-Pocket Cost: You will never be asked to pay postage fees at the post office or courier counter.
Prepaid Label Delivery: Once your return request is approved, our support team will email you an official prepaid return shipping label.
Zero Restocking Fees: We charge $0.00 for restocking, handling, or return inspection.
Return Reasons Covered
Our 100% FREE return policy covers:
Customer Remorse: If you change your mind or choose a style that does not complement your home decor.
Damaged in Transit: If shipping causes cracks, chips, or cosmetic damage to your candle holder.
Defective Items: If the product exhibits manufacturing flaws or structural instability.
Incorrect Item Received: If you receive a model or item different from what was ordered.
Fulfillment Errors: Any processing error caused by our store.
Step-by-Step Return Process
Step 1: Submit Request: Email info@novyrra.site within 30 days of delivery. Provide your Order Number (e.g., #NOV-1002), product details, and the reason for your return.
Step 2: Receive Prepaid Label: Our customer support team will review your request within 24 business hours and reply with a downloadable, printable prepaid shipping label and return authorization instructions.
Step 3: Secure Packaging: Repack the candle holder in its original box with all protective foam padding and inserts to ensure safe transport.
Step 4: Attach Label & Hand Over: Affix the prepaid shipping label to the outside of the parcel, covering any previous labels. Drop the parcel off at an authorized carrier drop-off location or schedule a carrier pickup.
Step 5: Inspection: Once delivered to our facility, our warehouse inspects the returned item within 1 to 3 business days to finalize processing.
Return Processing Time
Once the inspection is done by our team you’ll get refund within 7 Business days in the orignal payment method you used for purchasing.
Damaged, Defective, or Incorrect Items
If your package arrives damaged, broken, or incorrect:
Notification Window: Contact us within 48 hours of delivery at info@novyrra.site.
Required Evidence: Include clear photographs or a short video demonstrating the damaged item, packaging materials, and shipping label.
Resolution: Upon review, we will provide a prepaid return label and immediately dispatch a brand-new replacement at no charge, or proceed with a complete refund based on your preference.
Exchanges
If you wish to exchange your candle holder for a different style or finish, contact our support team at info@novyrra.site. We will email you a prepaid return shipping label for the original item and process your requested exchange promptly.
Order Cancellations
Pre-Dispatch Cancellation: Orders may be canceled free of charge before entering carrier dispatch (prior to our 2:00 PM PDT cut-off time). Contact us via email, live chat, or phone.
Post-Dispatch Cancellation: If your order has already left our facility, it cannot be intercepted in transit. Please receive the shipment and follow our standard return process to send the item back with a prepaid label.
Contact Information
Novyrra (Operated by Butterfly Crystals)
Business Address: 160 East Via Del Parque, Fresno, CA 93720, United States
Email: info@novyrra.site
Phone: +15597655535
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PDT)
Live Chat Support: Available 24/7
