Welcome to the Novyrra FAQ page. We have compiled a list of the most common questions from our customers to help you find quick answers about our products, shipping, returns, and payment processes. If you cannot find the answer you are looking for, our customer care team is available 24/7 via live chat to assist you.
Ordering & Payments
1. What payment methods do you accept?
We offer a variety of secure and flexible payment options. You can complete your purchase using PayPal, Affirm, Afterpay, or Stripe (which securely processes major credit and debit cards including Visa, Mastercard, American Express, and Discover).
2. Are there any hidden fees or processing charges?
No. We believe in complete pricing transparency. We charge $0.00 for handling, processing, and shipping. The product price you see on the checkout page (plus applicable U.S. state sales tax) is the exact and final amount charged to your account.
3. Can I cancel or change my order after placing it?
Yes, but you must act quickly. You can cancel or modify your order completely free of charge before our daily dispatch cut-off time at 2:00 PM (PDT). If your order has already been dispatched, it cannot be canceled in transit, but you can easily return it using our free 30-day return process once it arrives.
4. How is my payment information secured?
Your security is our top priority. Our checkout portal uses 256-bit SSL encryption to protect your data. All payments are processed through PCI-DSS Level 1 compliant gateways. Novyrra never stores, logs, or views your credit card numbers or banking passwords.
5. How does the buy now, pay later financing work?
At checkout, you can select Affirm or Afterpay to split your purchase into manageable installments. You will be redirected to their secure platform to complete a quick application, and upon approval, your order will be processed and shipped immediately just like a standard purchase.
Shipping & Delivery
6. Where do you ship your products?
Currently, Novyrra exclusively sells and ships products to customers within the United States.
7. How much does shipping cost?
Shipping is 100% FREE for all orders within the United States. There are no minimum purchase thresholds or hidden delivery surcharges.
8. How long will it take to receive my order?
Our standard delivery formula is 5 to 8 business days in total.
9. How can I track my package?
Within 24 hours of your package being handed over to our shipping carrier (USPS, FedEx, UPS, or DHL), you will receive an automated email containing your tracking number and a direct link to monitor your delivery status in real-time.
10. What should I do if my package is lost or stalled in transit?
If your tracking link shows no updates for more than 5 consecutive business days past the expected delivery date, please email us at
info@novyrra.site. We will open an investigation with the carrier and immediately issue a full refund or send a free replacement if the package is deemed lost.
Returns & Refunds
11. What is your return policy?
We offer a hassle-free, 30-Day Return Policy. You have 30 calendar days from the official delivery date to request a return for a full refund. The item must be in brand-new, unused condition and in its original packaging.
12. How much does it cost to return an item?
Returns are 100% FREE. We do not charge any restocking fees ($0.00), and we provide a prepaid return shipping label via email so you have zero out-of-pocket expenses at the post office.
13. How do I start the return process?
Simply email
info@novyrra.site with your Order Number and the reason for the return. Our team will review your request within 24 business hours and reply with your prepaid shipping label and easy drop-off instructions.
14. What if my candle holder arrives damaged or broken?
While we package our glass and decor items securely, shipping accidents can happen. If your item arrives damaged, please contact us within 48 hours with clear photos of the damage and the packaging. We will immediately ship a brand-new replacement for free or issue a full refund—whichever you prefer.
15. How and when will I receive my refund?
Once your return is received and inspected at our facility (usually within 1-3 business days), we will process your refund. The refunded amount will directly be deposited to the payment method you paid with (e.g., your original PayPal, Affirm, Afterpay, or Stripe credit card account). Please allow 5 to 7 business days for the funds to reflect on your official bank statement.
Products & Support
16. What kind of products do you sell?
Novyrra specializes in premium candles and candle holders to elevate your home decor. Our flagship products include elegant pieces like the Novyrra Amber Ribbed Glass Votive Candle Holders (Set of 6).
17. How can I get in touch with customer service?
We are always here to help! You can reach us via email, phone, or our 24/7 live chat on the website.
Let’s get in touch
Business Name: Novyrra
