Refund and Returns Policy

Introduction

At Novyrra.site, customer satisfaction is at the core of our business. We take pride in offering high-quality Candle Holders designed to enhance your living space. We want you to be completely satisfied with your purchase. However, if a product does not meet your expectations, or if an item arrives damaged or defective, our straightforward 30-Day Return & Refund Policy provides a clear, seamless, and transparent process.

Our return procedures align with Google Merchant Center consumer trust guidelines, offering 100% FREE returns worldwide, $0.00 restocking fees, prepaid return labels, and timely refund processing schedules.

Policy Overview

Below is a summary of our return and refund terms:

30-Day Return Window

You have 30 calendar days from the official delivery date (as recorded by carrier tracking from USPS, FedEx, UPS, or DHL) to request a full return and refund for your candle holder.

Return requests initiated after the 30-day period has expired are not eligible for a refund.

Return Eligibility & Product Condition Requirements

To receive a full refund, returned candle holders must meet the following quality criteria:

• Brand-New Condition: The item must be unused, unmounted, unheated, free of wax residues, scuffs, or cosmetic alterations.
• Original Packaging: The product must be returned in its original manufacturer box, including internal protective foam, bubble wrap, inserts, and hardware.
• Complete Package: All component parts included in the original shipment must be returned together.

Items showing signs of intentional misuse, unauthorized modifications, or damage unrelated to transit may be subject to review or declined.

100% FREE Returns & Prepaid Shipping Labels

We believe customers should not pay extra fees to return an item. Regardless of the reason for your return, Novyrra.site covers 100% of the return shipping costs:

• No Out-of-Pocket Expenses: You will not be asked to pay shipping fees at the post office or courier counter.
• Prepaid Label Delivery: Once your return request is authorized, our support team emails you an official prepaid return shipping label.
• Universal Coverage: Free return shipping applies to both U.S. domestic and international orders.

$0.00 Restocking Fee Guarantee

Novyrra.site maintains transparent pricing across all storefront interactions:

• Restocking Fee: $0.00
• Handling Fee: $0.00
• Inspection Fee: $0.00

The total amount credited back to your payment method will match the price paid at checkout.

Return Reasons Covered

Our 100% FREE return policy applies to standard purchase scenarios:

• Customer Remorse: If you changed your mind or selected a style that does not match your decor, you are eligible for a free return.
• Damaged in Transit: If shipping causes cracks, chips, or cosmetic damage to your candle holder, we will arrange an immediate replacement or full refund.
• Defective Items: If the product has manufacturing flaws or structural instability, you qualify for a free return or exchange.
• Wrong Item Received: If our warehouse dispatches an incorrect item, we will fix the error at zero cost to you.
• Seller Error: Any error caused by Novyrra.site is fully covered.

Step-by-Step Return Process

To ensure your return is processed quickly, follow this workflow:

1. Submit Request: Contact support at info@novyrra.site with your order number.
2. Receive Label: Download & print the prepaid shipping label sent via email.
3. Pack Item: Securely pack the candle holder in its original packaging.
4. Drop Off: Hand the parcel to the designated courier (e.g., USPS/FedEx).
5. Inspection: Our warehouse verifies item condition within 1–3 business days.
6. Full Refund: Refund issued to original payment method within 5–7 business days.

Detailed Instructions:

• Initiate Request: Email info@novyrra.site within 30 days of delivery. Include your Order Number (e.g., #NOV-1002), product name, and reason for return.
• Receive Prepaid Label: Our support team will review your email within 24 business hours and reply with your prepaid return label and return authorization slip.
• Package Securely: Place the candle holder in its original box with all protective foam and inserts. Enclose the authorization slip and seal the box securely.
• Attach Label & Drop Off: Affix the prepaid label over old shipping labels. Drop the parcel off at an authorized carrier drop-off location or schedule a courier pickup.
• Inspection & Refund: Upon receipt at our facility, our team inspects the returned item within 1 to 3 business days. Approved refunds are issued within 5 to 7 business days.

Damaged, Defective, or Incorrect Items

We inspect orders prior to dispatch. However, if your package arrives damaged, defective, or incorrect, please follow these steps:

• Notification Window: Contact us within 48 hours of delivery at info@novyrra.site.
• Required Documentation: Include clear photos or a short video of the damaged item, packaging box, and shipping label.
• Resolution Options: Upon verification, we will provide a prepaid label and ship a brand-new replacement at no charge, or issue a 100% full refund based on your preference.

Lost or Stalled Packages in Transit

If carrier tracking shows an unusual delay or indicates a missing package:

• Stalled Tracking: If tracking updates pause for more than 5 consecutive business days past the estimated delivery date, contact info@novyrra.site.
• Carrier Inquiry: We will open an official trace investigation with the carrier.
• Replacement or Refund: If the carrier confirms the parcel is lost, Novyrra.site will immediately send a free replacement candle holder or issue a full refund.

Order Cancellations

If you need to cancel an order after placing it:

• Pre-Dispatch Cancellations: You can cancel your order at no charge before it enters carrier dispatch (prior to our 2:00 PM PST daily cut-off time). Contact us via email, phone, or live chat.
• Post-Dispatch Cancellations: If your order has already left our facility, it cannot be canceled in transit. Accept the package and follow our standard return process to receive your prepaid label and full refund.

Exchanges

If you prefer to exchange your candle holder for a different size, finish, or model, contact info@novyrra.site. We will provide a free return label for the original item and process the shipment of your chosen replacement.

Non-Returnable Products

Except for items damaged during shipping or defective products, items returned without original packaging or showing clear signs of alterative use may not qualify for a standard refund. Contact customer service prior to sending back unpackaged goods.

Refund Processing Timelines & Payment Method

• Original Payment Method: All approved refunds are credited back exclusively to the original payment method used during checkout (e.g., Visa, Mastercard, AMEX, Apple Pay).
• Processing Window: Refunds are issued within 5 to 7 business days following inspection approval.
• Financial Institution Posting Time: Depending on your card issuer or bank, it may take an additional 2 to 4 business days for funds to reflect on your official account statement.

Customer Responsibilities

To ensure smooth processing, customers are responsible for:

• Initiating return requests within the 30-day delivery window.
• Repackaging items securely in original protective materials to avoid damage in transit.
• Dropping off the return package with the designated carrier using our provided prepaid label.
• Providing a correct email address to receive return labels and tracking notifications.

Conclusion

At Novyrra.site, we stand behind the quality of our candle holders. With 100% free return shipping, $0 restocking fees, a 30-day return window, and dedicated customer care, you can shop with confidence.